Z-Wave Alliance Partners with PlumChoice® on Tech Support Program for Smart Devices
The Alliance will work with specialized technical support services leader PlumChoice to offer the ConnectedHome Expert program for members
Fremont, CA – April 10, 2018 at 11:00 am EST – The Z-Wave Alliance, an open consortium of leading global companies deploying Z-Wave, is announcing a new program with IoT services provider PlumChoice to deliver an exclusive level of support options for Alliance members. The program will give members access to US-based trained and certified technicians who can assist their customers with the integration, installation and support of their smart home products.
The ConnectedHome Expert program for Z-Wave Alliance members delivers an exclusive choice of three-level support options, including benefits such as access to technicians who can understand and fix issues remotely, connectivity options to fit unique customer needs and weekly or monthly standardized reports. According to a 2018 consumer study by iQor, one in three consumers experience issues setting up or operating their connected devices. This program will help manufacturers assist their customers with troubleshooting and general product setup, resulting in an improved overall customer experience, reduced risk for customer attrition and increased brand loyalty.
“One of our biggest goals as a member organization is to provide resources to help our ecosystem succeed in its markets,” stated Mitchell Klein, Z-Wave Alliance Executive Director, “This new effort with PlumChoice will give our members access to something the entire smart home industry needs more of: technical support for our end users.”
The team at PlumChoice has the ability to deliver multi-lingual support by certified technicians with 24×7 support availability to any smart home provider. Their approach enables experts to resolve end user issues by providing advice, step-by-step guidance, or complete assistance including explanations that make sense for customers with solutions that work.
“PlumChoice has a history of providing first rate IoT technical support services on behalf of leading brands,” said David Shimoni, PlumChoice President and CEO, “With the ConnectedHome Expert program, the combination of PlumChoice and the Z-Wave Alliance will provide the highest level of quality care available for their smart home and business application partners.”
This program is available to Z-Wave Alliance members only; to learn more about the benefits associated with the ConnectedHome Expert Program, visit z-wavealliance.org/connectedhome-expert or contact Greg Galat at firstname.lastname@example.org.
A special introductory meeting for this program will be held for Alliance members who will be attending the ISC West event in Las Vegas, April 11-13.
Z-Wave® technology is an open internationally recognized ITU standard (G.9959). It is the leading wireless home control technology in the market today, with over 2400 certified interoperable products worldwide. Represented by the Z-Wave Alliance, and supported by more than 700 companies around the world, the standard is a key enabler of smart living solutions for home safety and security, energy, hospitality, office and light commercial applications.
Z-Wave® is a registered trademark of Sigma Designs (NASDAQ SIGM) and its subsidiaries in the United States and other countries.
About the Z-Wave Alliance
Formed in January 2005, the Z-Wave Alliance is a consortium of over 700 leading companies in the home technology space dedicated to solidifying Z-Wave as the standard for wireless smart home products. The principal members include: ADT, Alarm.com, ASSA ABLOY, FIBARO, Huawei, Ingersoll Rand Nexia Intelligence, Jasco Products, Leedarson, LG Uplus, Nortek Security & Control, SmartThings and Sigma Designs. Alliance members lead the home controls market, providing leading edge products and systems that deliver increased comfort, convenience, energy conservation, safety and security.
PlumChoice helps cloud and Internet of Things (IoT) service providers, IoT manufacturers, cloud solution providers and distributors deploy and sell support services that drive product adoption, resulting in greater market penetration. We work on behalf of major brands to help end users install, configure, integrate, troubleshoot and use brands’ products and software. In turn, PlumChoice’s partners experience greater customer satisfaction and lifetime value, lower overhead, increased profitability, and quicker time to market.
Forward-Looking Statements –
This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934, including statements about the benefits of Z-Wave Alliance membership, the benefits of the use of Z-Wave in product offerings, including the benefits of certain enhanced features of Z-Wave devices, and the benefits associated with the particular subject matter of this communication. Actual results may vary materially due to a number of factors including, but not limited to, consumer and customer acceptance of the Z-Wave Alliance (including its membership benefits), and Z-Wave technology in the relevant regions, the ability of the Z-Wave Alliance to compete with similar alliances in the industry and of the Z-Wave technology to compete with other technologies or related products in the market, if any, as well as other risks that are detailed from time to time in Z-Wave Alliance Members’ reports to the Securities and Exchange Commission. Readers are cautioned not to place reliance on these forward-looking statements, which speak only as of the date hereof. We undertake no obligation to publicly release or otherwise disclose the result of any revision to these forward-looking statements that may be made as a result of events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
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